Refund Policy

REFUND POLICY SUMMARY

• 30 days return period
• Processed within 10 days
• No restocking fee
• To obtain the return address, please contact customer service

RETURN AND REFUND PROCESS
Our return policy spans 30 days from the date of purchase. To initiate a return, please reach out to support@treddie.com within this timeframe.

For a return to be accepted, the product must be in its original, unused condition, and still in its original packaging. You will need to provide proof of purchase for eligibility.

Upon approval of your return request, we will furnish you with the return address for sending the product back to our warehouse. Shipping costs for the return will be your responsibility.

You can always contact us for any return question at support@treddie.com

Costs for returns
You are responsible for all return costs. This is why we suggest you use trackable shipping, as we will not be responsible for lost returns.

EXCHANGE POLICY / FAULTY PRODUCTS
If, by chance, you receive a defective, damaged, or faulty product, please notify us immediately. We may request photographic evidence and additional details to assess the issue properly. Following our evaluation, we will arrange for a replacement product to be shipped to you.

ORDER CANCELLATION POLICY
Please contact us immediately if you find yourself needing to cancel your order for any reason. To increase the likelihood of canceling your order before it is dispatched, it's crucial to notify us at your earliest convenience.

Email: support@treddie.com

Phone number: +61485835949

Business name: Treddie Labs Pty Ltd

Address: 71/17 Coleman Parade, Glen Waverley VIC 3150

ABN: 45 690 887 524

Hours of Operation: 8:00AM - 5:00PM Monday to Sunday