Privacy policy

By placing an order through Treddie, you are agreeing to the terms and conditions set out below.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://treddie.com (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and details about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

  • "Cookies" – Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

  • "Log files" – These track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • "Web beacons", "tags", and "pixels" – Electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • Provide you with information or advertising relating to our products or services, consistent with your preferences.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site and by assessing the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a lawful request for information we receive, or otherwise protect our rights.

INTRAGROUP DATA SHARING

We may share your Personal Information within our corporate group, including companies owned by, controlled by, or under common control with One Chamber Holdings Pty Ltd (including Treddie Labs Pty Ltd, TheraWear Pty Ltd, One Chamber Pty Ltd, Posture Place, Bonnie Baby, and other affiliated brands).

Such sharing may include (but is not limited to):

  • Order fulfilment and customer support

  • Analytics and business intelligence

  • Marketing, audience segmentation, and cross-brand retargeting

  • Platform and service optimisation

  • Internal reporting and compliance

All such use will remain consistent with this Privacy Policy.

BUSINESS TRANSFERS & SUCCESSOR ENTITIES

If we undergo a merger, acquisition, sale of assets, corporate restructuring, rebrand, or similar event, your Personal Information (including purchase history and communication preferences) may be transferred to a successor entity or acquiring company.

In such cases, your data will continue to be protected under this Privacy Policy or a substantially similar policy. Any email or SMS marketing preferences you have set — including any opt-outs — will also transfer with your profile, unless you choose to update them.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This may include cross-brand advertising campaigns or retargeting across our group of affiliated businesses.

To learn more about targeted advertising and how it works, visit the Network Advertising Initiative’s (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below:

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

EMAIL AND SMS PREFERENCES

If you subscribe to receive email or SMS marketing communications from us, we will use your contact information to send you promotional offers, product updates, and reminders (such as abandoned cart notifications).

If Treddie or its associated businesses are sold, merged, or restructured, your marketing preferences — including any opt-outs — will be maintained and transferred with your profile to the new entity, unless you request otherwise.

You can withdraw your consent or change your preferences at any time by following the unsubscribe link in any email or SMS we send, or by contacting us directly.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

AUTOMATED DECISION MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions (persists for a small number of hours).

  • Temporary blacklist of credit cards associated with blacklisted IP addresses (persists for a small number of days).

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The most current version will always be available on our Site.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: support@treddie.com
Phone: +61485835949
Business name: Treddie Labs Pty Ltd
Address: 71/17 Coleman Parade, Glen Waverley VIC 3150, Australia
ABN: 45 690 887 524
Hours of Operation: 8:00AM - 5:00PM, Monday to Sunday